The Customer Service Clerk will be part of a small team of representatives that assist Pikeville residents and businesses with inquiries regarding water, wastewater, and garbage services. The candidate selected for this position will be the first point of contact with customers over the phone and in person. The candidate must have excellent customer service, organizational skills, strong attention to detail, and thrive in a fast-paced environment.
Minimum Requirements:
- Must be a United States citizen or eligible to work in the U. S.
- At least 18 years old.
- Outstanding customer service & conflict resolution skills.
- Willing to work in a fast-paced environment.
- Strong time management skills.
- Knowledge of computer equipment & software related to utility billing services & payments.
- Experience with data entry and ability to research, identify, and interpret numerical information.
- Experience with collections preferred.
- Must successfully pass drug screen, background, and credit check.
Job Type: Full time / permanent position
Salary: Based upon experience and qualifications
Required education: High school diploma or equivalent
Benefits:
- Generous paid time off (PTO) & sick leave policies
- Holiday pay
- Kentucky Public Pensions Authority (KPPA) retirement
- No cost employee medical, dental, & vision insurance coverage
- Free life and AD&D insurance coverage for employee
- Short- and long-term disability insurances available
- Monday-Friday 8:30am-5:00pm schedule
Qualified applicants can submit their resume to hr@pikevilleky.gov.
The CITY OF PIKEVILLE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, childbirth, pregnancy/child birth related medical conditions, national origin, disability, veteran or family status, an individual’s status as a smoker or nonsmoker, genetic makeup or any other status or condition protected by applicable local, state or federal laws, except where a bona fide occupational qualification applies.
Any applicant who needs an ADA accommodation in the employment selection process will request the accommodation from Human Resources.